Customer Terms & Conditions
TERMS & CONDITIONS
General
The company BioSeedLab d.o.o is the owner of the Website www.dopodropo.hr, the General Terms and Conditions apply to all customers. Acceptance of the general terms and conditions of the customer is confirmed by his registration and / or order of the product. You can use the website www.dopodropo.hr exclusively for searching our online database, informing about products and the company and ordering the offered products. Use of our Website for other purposes without the written consent of the owner is punishable and subject to the copyright law of the Republic of Croatia.
Orders via the website www.dopodropo.hr can only be made by adults.
Disclaimer
The website www.dopodropo.hr is not a substitute for medical advice / examination or pharmacy consultations. The information on the website www.dopodropo.hr must not be used to make a diagnosis. If you suspect certain symptoms, talk to your doctor or pharmacist. If you have any doubts about the choice of product for self-medication, justification or how to use a particular product, consult your doctor or pharmacist.
If there are Web links that point to another website and / or social network page from the Website www.dopodropo.hr, and that page is not owned by BioSeedLab d.o.o. then it is not responsible for the content on these sites nor are these Terms of Use applicable to them.
By using the Website www.dopodropo.hr, it is considered that you agree that neither www.dopodropo.hr nor the company BioSeedLab d.o.o. will not be liable for any direct or indirect, material or non-material damage caused by interpreting the information from the Website www.dopodropo.hr or selecting the products offered.
Product information
Information about the products offered on www.dopodropo.hr are taken from the declarations of individual products, internal product instructions or are taken from materials (brochures, leaflets, websites) edited by any company BioSeedLab d.o.o. for its own products either the manufacturer, importer or supplier of a particular third party product. Photos are taken from the manufacturer or supplier and do not necessarily have to be identical. We strive to provide as accurate and detailed information as possible about each product. We reserve the right to make errors in the description or photograph of an individual product. BioSeedLab d.o.o. reserves the right to change information (including item prices and special offers) on the site without prior notice.
Before buying dermocosmetics and dietary supplements, we recommend that you consult your doctor or pharmacist. According to the current law, medicines are not allowed to be sold in Croatia via the Internet. BioSeedLab d.o.o. does not sell drugs or medical products.
Prices
All prices on the website www.dopodropo.hr are expressed in HRK, and contain the calculated legal VAT rate in accordance with the prescribed valid rates for certain types of items. In case the current price differs from the price published on the website www.dopodropo.hr, we will inform you about the change before sending the selected product. The prices on the website www.dopodropo.hr are intended exclusively for the end customer, so they are not for wholesale.
Warranty and service conditions
If an item has a warranty or is subject to service conditions, this will be emphasized in the description of that item. The buyer is obliged to keep the warranty card and invoice for the duration of the warranty period. Only by presenting the invoice and warranty card can the customer exercise his rights.
Complaints
Pursuant to Article 72, paragraph 1. According to the Consumer Protection Act, the buyer has the right to unilaterally terminate the distance contract within 14 calendar days from the day of delivery of the product, without stating a reason. The buyer must notify BioSeedlab d.o.o. in writing of his intention to terminate the contract. and to our address and at its own expense in accordance with Article 77.st.3. Of the Consumer Protection Act, return to us the product that is in the original packaging and without visible signs of use. Within 14 days of receipt of the product, BioSeedLab d.o.o. will refund the money paid for the product to the Buyer’s account.
The buyer has the right to return the goods in the following cases:
– when delivering goods that have not been ordered; or
– when delivering goods that have a defect or damage
Delivery
BioSeedLab d.o.o. will ship all orders within 1-3 business days, depending on current product availability. If we are unable to deliver the shipment to you within the specified time or at all, we will notify you. You can decide whether to cancel the order or wait for the ordered product to become available.
BioSeedLab d.o.o. does not take responsibility in case of delay in delivery due to force majeure.
In order to ensure the best possible communication between you and the courier, we will also provide the courier with the contact phone number you provided when ordering.
For orders in the amount of less than 300.00 kn, the delivery charge is 29.00 kn within Croatia. If different, we will notify you by phone or via email. For orders in the excess of 300.00 kn, the buyer has the right to opt for a charge-free delivery, otherwise the delivery will be charged in the amount of 29,00 kn or as communicated to the buyer.
Payment upon delivery by cash on delivery (surcharge 6.00 kn) and in case your delivery is free.
Delivery is performed by: Delivery courier service
Payment
You can make a payment in 3 ways:
- General payment slip to the bank account of the Company IBAN: HR5723600001102867519 Zagrebačka banka d.d.
- Cash – Cash on delivery (with a surcharge of HRK 6.00): If you choose the cash on delivery option, you will pay the shipment in cash to the delivery person upon collection.
- Debit and credit cards – Debit MaterCard, Maestro, Visa Electron, MasterCard, Visa via Corvus Pay secure system.
The right to unilateral termination of the contract
The buyer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises of BioSeedLab d.o.o. or assembled remotely within 14 days.
The deadline for unilateral termination of the contract begins to run from the day when the goods that make up the subject of the contract are handed over to the Buyer or a third party designated by the Buyer, who is not a carrier.
If the Customer has ordered several pieces of goods to be delivered separately with one order, or if the goods are delivered in several pieces or several shipments, the deadline for unilateral termination of the contract begins from the day when the Buyer or a third party designated by the Buyer , which is not a carrier, handed over the possession of the last piece or the last consignment of goods.
If with BioSeedLab d.o.o. agreed regular delivery of goods over a period of time, the period for unilateral termination of the contract begins to run from the day when the Buyer or a third party designated by the Buyer, who is not a carrier, handed over possession of the first piece or first shipment of goods.
Manner of exercising the right to unilateral termination of the contract
The buyer is obliged to notify BioSeedLab d.o.o. before the expiration of the 14-day period for unilateral termination of the contract. on its decision to terminate the contract by means of the form for unilateral termination of the contract attached or by any other unambiguous statement expressing its will to terminate the contract.
Form for unilateral termination of the contract
The buyer can unilaterally terminate the contract by filling in the form for unilateral termination or other unambiguous statement of termination and send it electronically to the address: info@bioseedlab.hr. BioSeedLab d.o.o. shall, without delay, deliver to the Buyer an acknowledgment of receipt of the statement of termination on a durable medium.
The Buyer is obliged to send a statement on the termination of the contract before the expiration of the 14-day period for termination of the contract. The buyer is obliged to prove that he has exercised his right to unilateral termination of the contract in accordance with the above provisions of the Act.
If the Buyer exercises his right to unilateral termination of the contract, the company BioSeedLab d.o.o. and the Buyer is not obliged to fulfill its obligations under the off-premises contract and the distance contract.
In the event of termination of the contract, each party is obliged to return to the other what it received under the contract.
Obligations of BioSeedLab d.o.o. in case of unilateral termination of the contract
If the Buyer exercises his right to unilateral termination of the contract from Article 72 of the Consumer Protection Act, the company BioSeedLab d.o.o. will without delay, and no later than 14 days from the date of receipt of notification of the Buyer’s decision to terminate the contract in accordance with Article 74 of the Consumer Protection Act, return to the Buyer everything he paid under the contract.
BioSeedLab d.o.o. it is not obligatory to reimburse the additional costs that result from the Customer’s explicit choice of the type of transport that is different from the cheapest type of standard transport offered by BioSeedLab d.o.o.
In the case of a contract of sale, unless BioSeedLab d.o.o. did not offer to take over the goods returned by the Buyer, the company BioSeedLab d.o.o. will refund the payment only after the goods are returned to him, ie, after the Buyer submits proof that the goods were sent back by the company BioSeedLab d.o.o.
BioSeedLab d.o.o. will refund all that the Buyer has paid under the contract in question using the same means of payment used by the Buyer in the payment, unless the Buyer expressly agrees to another means of payment without obligation to pay additional costs for such refund.
Obligations of the Buyer in case of unilateral termination of the contract
If BioSeedLab d.o.o. did not offer that the goods returned by the Buyer are only taken over, the Buyer must return the goods without delay, and no later than 14 days after, in accordance with Article 74 of the Consumer Protection Act, notified the company BioSeedLab d.o.o. about his decision to terminate the contract.
It is considered that the Buyer has fulfilled his obligation on time if before the expiration of the period of 14 days he sends the goods or hands them over to the company BioSeedLab d.o.o., or to the person whom the company BioSeedLab d.o.o. authorized to receive the goods.
The buyer must bear only the direct costs of returning the goods, unless BioSeedLab d.o.o. agreed to bear these costs or if BioSeedLab d.o.o. failed to inform the Buyer that he is obliged to bear these costs.
If, in the case of a contract concluded outside the business premises, the goods at the time of concluding the contract are delivered to the Buyer in his home, BioSeedLab d.o.o. will pick up the goods at his own expense if the goods, due to its nature, cannot be returned in the usual way by post.
The buyer is responsible for any impairment of the goods, which is the result of handling the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.
Written objection
BioSeedLab d.o.o. allows the Customer to submit a written complaint at its business premises, and will confirm its receipt in writing without delay.
In addition to a written complaint at its premises, BioSeedLab d.o.o. allows the Buyer to submit a written complaint through:
mail to the address: BioSeedLab d.o.o., Britanski trg 4, 10000 Zagreb,
via e-mail: info@bioseedlab.hr
BioSeedLab d.o.o. will respond in writing to the objections within 15 days from the date of receipt of the objection.
